Customer Service Representative
Internship Details
Title of Internship: Customer Service Representative Internship Description:Handshake: Job #9655091
The customer service representative is responsible for coordinating the resources of the company to ensure the customers jobs are handled as per there expectations.
Duties and Responsibilities:
- Assist in receiving and inputting customer orders (purchase orders, job instructions, etc.) into the iControl system.
- Support internal coordination with departments including Warehouse, Data Processing, Laser, and Production to ensure smooth workflow.
- Help track and maintain inventory records in collaboration with the warehouse team.
- Communicate with customers to provide status updates on job progress and address any inquiries.
- Monitor and document incoming and outgoing postage for accurate tracking.
- Participate in scheduling production meetings and supporting production/sales capacity planning.
- Prepare job jackets for billing and assist in administrative support tasks.
- Ensure that Quality Assurance checks are completed and properly recorded.
- Perform other duties as assigned to gain exposure to different business functions.
Qualifications:
- Currently pursuing a bachelor’s degree in business, Communications, Supply Chain, or a related field.
- Basic proficiency in Microsoft Word and Excel.
- Strong communication and organizational skills.
- Attention to detail and ability to work in a fast-paced environment.
- Ability to work both independently and as part of a team.
Working Conditions:
- Primarily an office-based role, working on a computer for most of the shift.
- May occasionally visit different departments and spend some time on their feet.
- Some lifting of packages up to 15 pounds may be required.
Internship Benefits:
- Hands-on experience in customer service and operations.
- Exposure to real-world business processes in a fast-paced environment.
- Potential for future employment opportunities based on performance.
- Networking opportunities and mentorship from experienced professionals.
Data Integrators, Inc
Data Integrators, Inc. is a customer communications and data management company specializing in comprehensive print and electronic communication solutions. The company provides high-quality services to utilities, government agencies, judicial systems, and businesses requiring secure and efficient billing, mailing, and customer engagement solutions.
iQuasar LLC, as the staffing agency for the Virginia Talent + Opportunity Partnership (V-TOP) internship program, will handle the scheduling of interviews and onboarding processes. As part of this process, interns will be placed on iQuasar LLC’s payroll.
Disclaimer: Your application packet is important to us. Any information you share while applying for this Internship position stays confidential.
An Equal Opportunity Employer:
iQuasar LLC. is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental/veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.
E-Verify Statement:
iQuasar LLC participates in E-Verify to confirm employment eligibility for all newly hired employees. We require the completion of an I-9 Employment Eligibility Verification form for all employees.
Point of Contact: Maria Fayaz